05 Oct 2024
Building A Strong Relationship With Your Tenant Is Important – Here Are 8 Guidelines.
As a landlord or property manager, building a strong relationship with your tenant is essential for maintaining a smooth and successful rental experience. A positive relationship can reduce conflicts, improve tenant retention, and create a better living environment. Here are some key strategies on how to achieve this:
Communication
Ensure that the tenant has your preferred method of communication and how to reach you in an emergency situation. If a tenant has an inquiry or maintenance request, respond in a timely manner, especially when there is an emergency.
Maintenance & repairs
By handling maintenance and repair issues as they arise will indicate to your tenant that you value their comfort and safety. It also shows the tenant that you are very proactive in maintaining the property and addressing their needs.
Fairness & flexibility
Sometimes a tenant may face a temporary financial setback and may ask for a short grace period for paying the rent. By agreeing to this, within reason, you are building goodwill and trust with the tenant. If tenants ask for minor adjustments to the lease or property, try to accommodate them as long as it does not negatively impact the property.
Appreciation
Showing appreciation to tenants who renew their lease, especially long-term tenants goes a long way. A small gift or token of appreciation can help build rapport. This can be applied to move-in anniversaries, and holiday greetings.
Moving in
Moving is not easy, and by giving the tenant a clean and well-maintained property on move-in, will make the move in experience for the new tenant less stressful. A welcome package with information about the property and the local area is a nice and welcoming touch.
Complaints
Invariably with any tenant, there will be a situation that warrants a complaint of some sort. By listening to the complaint in a calm and respectful manner and acknowledging it, will help resolve the tension. Remaining calm and professional makes a mutually acceptable solution easier to find.
Lease agreement
A detailed and comprehensive lease agreement, laying out all the terms and conditions helps prevent confusion or disputes at a later date. It is important that the tenant goes over the lease carefully and is aware of all the clauses.
Accurate records
Keeping a clear record of all tenant interactions – emails, letters, conversations etc. is useful for future reference and will clear any future misunderstandings. If the tenant has misunderstood an issue or forgotten an appointment, documentation that can be proved to highlight this fact, removes doubt and the potential for any hostility.
Tenants chose Virani RENT + MANAGE because we offer an exceptional level of service and professionalism. For example, we use our proprietary technology that makes rent payments easy and effortless. Contact us for if you are looking for a property to rent or renting out your property.